Frequently Asked Questions
Find answers to common questions about our cutting services and processes. Can't find what you're looking for? Contact our support team for assistance.
What cutting method should I choose for my project?
The best cutting method depends on your material, thickness, and precision requirements. CNC is great for thick materials and 3D work, Plasma for thick metals, Water Jet for almost any material, and Laser for precise cuts in thinner materials. Contact us for specific recommendations.
What file formats do you accept?
We accept DXF (preferred), DWG, AI, SVG, and vector PDF files. All files should be properly scaled and prepared according to our file requirements. Visit our File Requirements page for detailed specifications.
What is your turnaround time?
Turnaround time varies based on project complexity, material availability, and current workload. Simple projects can be completed in 1-3 business days, while more complex projects may take longer. Contact us for a specific timeline for your project.
Do you provide material?
Yes, we stock a wide range of materials for all cutting methods. You can also provide your own material if it meets our specifications. Check our Materials page for a complete list of available materials and specifications.
What are your minimum order quantities?
We have no strict minimum order quantity. However, there is a minimum service charge to cover setup costs. For small quantities, we can often combine your order with others to reduce costs.
Can you handle rush orders?
Yes, we offer rush service for urgent projects, subject to current capacity and additional fees. Contact us as soon as possible to discuss rush order possibilities.
Do you ship nationwide?
Yes, we ship throughout the United States using reliable carriers. Shipping costs are calculated based on weight, dimensions, and destination. Local pickup is also available.
What is your pricing structure?
Pricing is based on material type/thickness, cutting method, complexity of design, quantity, and turnaround time. We provide detailed quotes before starting any project. Contact us with your specifications for a quote.
Can you help with design modifications?
Yes, our team can help optimize your designs for cutting and suggest modifications to improve quality or reduce costs. Basic design adjustments are included in our service.
What quality control measures do you use?
We perform thorough quality checks throughout the cutting process, including material inspection, file verification, and final product inspection. All parts are checked against specifications before shipping.
Do you offer prototyping services?
Yes, we specialize in prototyping and can work with you through multiple iterations to perfect your design. We offer competitive rates for prototype runs.
What are your payment terms?
We accept major credit cards, PayPal, and bank transfers. For large orders, we typically require a deposit before starting work, with the balance due before shipping.